Cancellation & Rescheduling Policy

When you cancel or reschedule, the fee depends on how far ahead you tell us. Timing is measured from the start of your scheduled arrival window.

How to cancel or reschedule: email hello@countonclean.com, call (904) 830-6546 during business hours (Mon-Sat, 9am-6pm), or text us if we have texted you. The time we receive your request is the time that counts.

Lockouts: if your cleaner cannot get into your home after a reasonable wait of about 15 minutes, a $50 lockout fee applies instead of the cancellation fee. You are not charged both.

If we or your cleaner must cancel, there is no charge to you and we'll offer the next available time.

We may reschedule without a fee because of severe weather, including tropical storms and hurricanes, or other events outside anyone's control.

Questions? Email hello@countonclean.com