Privacy Policy
Last updated: October 27, 2026
ANR CLEANING LLC, a Florida limited liability company doing business as CountOnClean ("CountOnClean," "we"), operates countonclean.com and a booking platform for residential cleaning in Jacksonville and nearby areas, Florida. This policy explains what personal information we collect, how we use and share it, and your choices.
1. Information We Collect
From customers: name, email, service address, home details (bedrooms, bathrooms, pets, condition notes), entry instructions (lockbox, door, gate, or alarm codes), booking and payment history, tips, feedback, photos you send for re-clean or damage claims, and your messages to us.
Payment cards are collected and stored by our payment processor (Stripe) through our booking software (BookingKoala). We do not store full card numbers.
From cleaning professionals (Pros) and applicants: contact details, business name, application answers, equipment photos, references, insurance certificates, IRS Form W-9 (including your taxpayer ID number), payout account details, job history, ratings, and, with your separate written authorization, background-check reports from a consumer reporting agency.
Job photos: Pros take time-stamped photos of finished main areas and of any pre-existing damage to document the job. We tell Pros not to photograph people, documents, screens, or valuables.
Automatically: IP address, device and browser type, pages viewed, and referral source, through cookies and basic analytics provided by our website platform. You can block cookies in your browser.
2. How We Use It
We use your information to:
- quote, book, schedule, and perform cleanings and match them to Pros;
- send confirmations, reminders, arrival notices, and receipts;
- collect payments and pay Pros (including tips);
- handle re-cleans, claims, refunds, and disputes;
- screen and onboard Pros and meet tax-reporting duties (Form 1099);
- improve our site and services; and
- prevent fraud and comply with law.
3. How We Share It
- With your assigned Pro: your first name, address, home details, and entry instructions, only as needed for your booking.
- With service providers who process data for us under contract: booking software (BookingKoala), payments (Stripe), email providers, website hosting and analytics, background-check provider (Pros only), and our accountant.
- For legal reasons: to comply with law, respond to lawful requests, or protect people, property, or our rights.
- Business transfer: if our business is sold or reorganized.
We do not sell your personal information.
4. How We Contact You
We contact you about your booking: confirmations, reminders, arrival notices, receipts, and replies to your questions or claims. If you agree, we also send occasional marketing texts and emails, such as a feedback or review request, a rebooking reminder, or an offer. We send marketing texts only if you say yes, and you can say no and still book. Message and data rates may apply. Reply STOP to stop texts and HELP for help. Booking messages may continue by email. We do not sell your phone number, and we do not share it with anyone else for their marketing. See our Terms of Service, Section 12.
5. Entry Codes and Home Information
Entry codes and access instructions are stored in our booking system with restricted access, shared only with your assigned Pro for the scheduled visit, and deleted or overwritten when you update them or close your account. Please change your codes after ending service.
6. Security
We use reasonable measures to protect personal information, including access controls, strong passwords and two-factor authentication on our accounts, and vendors that encrypt payment data. No system is 100% secure. If a data breach affects your personal information, we will notify you as Florida law requires (Fla. Stat. 501.171).
7. Retention
We keep customer information while you use our services and for up to 3 years after your last booking, for support, claims, tax, and legal purposes. Pro tax records (W-9 and 1099 data) are kept for 5 years as tax rules require. Background-check reports are kept only as long as needed and for any period the law requires. When records are no longer needed, we securely delete or shred them.
8. Your Choices
You can access or update your details, and ask us to correct or delete your information (subject to records we must keep for legal or tax reasons). Email hello@countonclean.com for any request. We will respond within 30 days.
9. Children
Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child gave us information, contact us and we will delete it.
10. Changes
We will post updates here with a new "Last updated" date, and email active customers about material changes.
11. Contact
ANR CLEANING LLC, doing business as CountOnClean
Email: hello@countonclean.com
Phone: (904) 830-6546 (Mon-Sat, 9am-6pm)
Website: countonclean.com